Case Studies

Vicky worked with us at Inmarsat on a project to introduce a new e-learning portal. For this project, she developed a very thorough and well-articulated business case and plan, which she executed through to full implementation.

This involved detailed planning, excellent stakeholder management and an in-depth understanding of change management to ensure that Inmarsat employees would use and value the learning content on the portal.

The launch was flawlessly executed and portal participation reached 33%  within the first 3 months and continues to increase month on month. Employee engagement feedback on L&D went from 6.4 to 6.7 after launch.

Vicky also used her coaching skills with OD team members to help them transition to their new roles as L&D Business Partners. Her coaching style was a great combination of support, empathy and challenge, which has built self-confidence and skills in the team.

Vicky has been an absolute pleasure to work with and I’d love to have the opportunity to work with her again one day!

Colt is being transformed into a provider of high bandwidth connectivity to support the rapid growth in network needs to the Data Centre. Part of the strategy is a significant uplift in the number of sales people globally and once hired to get them to sales quota in aggressive timescales.

Colt didn’t have an effective on-boarding program and contracted VHL to design and deploy a Sales Induction for new hires.

From the outset Vicky engaged with key stakeholders to define the need and then worked to meticulous detail to build and deploy a program, this was achieved ahead of schedule and achieved very positive feedback. It is testament to VHL that the Sales Induction is a year old and very few changes have been necessary and still attracts the same positive feedback.

Vicky certainly knows how to design effective training and we would not hesitate to contract with her again for future projects.

I have worked with Vicky on three separate projects. She is very credible and always brings the perfect balance of strategy and pragmatism. 

She has a breadth of experience across talent and development, in a range of organizations and always has a fresh and well-considered perspective. Her structured and planful approach ensures smooth delivery, with the ability to flex when needed.

Vicky’s superpower comes through in her coaching.  She listens, observes, and then challenges with support, enabling those who work with her to be at their best.

She quickly builds trust with others and can be relied upon to deliver with impact each time.

Colt aims to be the most customer oriented business in its industry and as such we go to great lengths to make sure our people deliver an experience that is second to none.

We worked with Vicky to deliver a new kind of training intervention, focused on building personal and powerful connections between our team and our customers.

The training has been a huge success and is rolling out to everyone in our business from the CEO to our sales people and customer service agents – that it has been such a success is in no small part thanks to Vicky. Put simply, she rocks.

Creating and launching a comprehensive and innovative course in weeks rather than months, nothing was too much trouble, from managing suppliers to designing launch comms and running training sessions across the world – Vicky always delivered and better still delivered with her trademark infectious smile.

If you’re wondering whether or not to get Vicky involved in designing, building, delivering or managing your programme, save yourself some time – get her involved, you’ll love her.